Managed services

Managed Services take outsourcing to the next level—beyond Body or Team Leasing. Here, we deliver top industry talent and assume full responsibility for managing the team and processes involved. Relyon becomes accountable for not only the team, but also the execution of defined business processes.

As part of Managed Services delivery, the Service Provider assumes full responsibility for managing the entire team, and consequently for executing the supported processes. The Managed Services agreement outlines the specific parameters of service delivery, including:

Guaranteed service levels (SLA – Service Level Agreement), such as response times, service cycle completion times, response time to inquiries, etc.

Key quality indicators (KPI – Key Performance Indicators), such as the acceptable percentage of deviations from the predefined SLA parameters.

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Other services

IT Contracting

RPO

Team Leasing

KEY BENEFITS:

Outsourcing of complete IT processes

No responsibility for recruitment or HR & payroll services for employees

Billing based on hours worked (time & material) or per completed request

No need for team management

No responsibility for employee development

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